Refund policy

How to Request a Return or Report a Problem

1. Email grainswithsoul.com or whatsapp us on 7303632079 within 3 days of delivery.

2. Attach photos or videos showing the issue.

3. Wait for verification and pickup confirmation.

4. Once approved, a replacement or credit will be issued.

We want you to be delighted with your purchase. If there’s an issue, we’re here to help.

• Eligibility: Returns are accepted only in cases of transit damage, wrong product, or manufacturing defect.

• Window: Return requests must be raised within 3 days of delivery.

• Condition: Product must be unused, in original packaging, with all tags intact.

• No Fees: We do not charge restocking fees or additional deductions.

• Once your return is verified and approved:

  • We will replace the product with the same or similar item (minor wood grain variations may occur), or

  • Offer a store credit of equal value for your next order.

  Refunds are not provided for custom-made or approved stencil designs.

•  What’s Covered ?

  • 🚚 Non-Delivery – If your order never arrives.

  • 📦 Damaged / Wrong Product – If the item is defective or not what you ordered.

  • 📝 Mismatch – If the product does not match the description or confirmed design.

  ⏱ Timelines

  • Claims must be raised within 3 days of delivery.

  • Once approved, we process refunds in 5–10 business days, depending on your payment method.

  Important to Know

  • Since each product is custom-made, cancellations and refunds (advance or full) are not possible once your sketch is made.

  • Refunds are applicable only in the following cases:

    • Non-delivery

    • Damage in transit

    • Wrong product

    • Major mismatch from approved design

  • Refunds cannot be requested simply because you didn’t like the stencil, sketch, or wood pattern.
    In such cases, you may:

    • Request a revised design, or

    • Place a new order with updated preferences.
      

  • Refunds are not applicable for change-of-mind requests once production begins.